When terms like “toxic culture” repeatedly emerge within organisations, they are rarely only describing interpersonal conflict. More often, they reflect wider systemic and psychological patterns that have developed over time....
When organisations look at staff survey results, they can easily assume everything is OK by failing to dig below the headline data. This is where they can get caught out, as culture problems rarely show up clearly in high-level results alone....
Last week I delivered a conference keynote speech on culture change in healthcare, focused on how doctors can make appraisal conversations more human-centred. I’ve often been invited as a conference speaker to talk about organisational culture, leadership behaviour and psychological safety,...
What is one small behaviour you could do today that demonstrates respect and humanity at work? Workplace civility is built one interaction at a time. When we get the small things right, the bigger things become easier....
Organisational culture matters. But what does good culture look like and how does it translate into performance? I explore how organisational culture influences outcomes, what the evidence says about links with performance, and how you can map the path from culture, to engagment, to results....
Every team has ghosts. Unspoken conflicts. Forgotten promises. Legacies of past leaders that still impact upon behaviour. These hauntings linger in workplace culture, influencing how people think, interact and perform. They don’t appear on engagement surveys, but you can feel them, in low...